Your Privacy

Introduction

This policy explains when, why and how we collect personal information from the people who visit our website, register or purchase any of our services or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

  • We will never sell your data on.
  • We will never share your data with any third party for their own marketing.
  • We will always keep your personal data secure by using strong encryption, abiding by data protection rules and by implementing good security practice.
  • We will never send you direct email marketing without your consent.
  • If you are ever concerned or have question about how your personal data is collected or used, please contact us at sally@timestabletown.co.uk 

You can read our full privacy policy below.

About us

Company name : Gun Hill Publishing Trading as Times Table Town

Address: Elm Tree Farm House, Skeyton Corner, Skeyton, Norwich, NR10 5AP

ICO registration No: A8480481

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and GDPR (General Data Protection Regulation), the data controller is Gun Hill Publishing and our nominated representative for the purpose of the Act is Mrs Sally Lomax.

When do we collect your personal data

We may collect data about you in the following ways:

  • By filling in forms on our website, this includes information provided at the time of registering for an account, purchase of any of our products or posting material.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs:

  • IP Address (See cookies and IP addresses)

If you purchase products from us or register for an account then we will collect the following information:

  • Name
  • Address
  • Email Address(s)
  • Telephone number(s)
  • IP address
  • Payment details

While not actively collected, we may store any other personal information that you may disclose during telephone conversations and emails.

Cookies and IP Addresses

IP Addresses

We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.

We use cookies for the following:

  • Authentication of users when logging in or out of our services.
  • Analysis of traffic to our website via Google Analytics (see Google Analytics).
  • Tracking of website preferences.
  • Third party services such Facebook messenger.

If you register with us or if you continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Where we store and process your personal data

The data that we collect from you is stored in the UK but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details.

By submitting your personal data, you agree to the processing of this data outside of the EEA.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation).

How we protect your personal data

We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.

  • All data we collect is done so over encrypted connections (https).
  • All systems storing personal data have access logging.
  • All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.

Uses we make of personal data

We use information held about you in the following ways:

  • To verify your identity.
  • To provide you with the products and services you have purchased from us.
  • To ensure that content from our site is presented in the most effective manner for your device.
  • To respond to queries.
  • To provide you with information, products or services that you request from us where you have consented to be contacted.
  • To display personalised Ads from us.
  • To prevent fraud.
  • To detect, prevent and diagnose potential security breaches.

Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:

Contractual obligations

When you purchase a product, we need to collect personal data to full fill our legal contractual obligation, for example: so we can provide products and a paid invoice or to contact you if necessary regarding your order.

Legal compliance

The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.

Legitimate interest

We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business.

For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.

Consent

In certain cases, we may collect and process your data with your consent, for example a newsletter and hot offer emails. Consent to receive these can be withdrawn at any time.

How long we keep personal data

Your data will be kept until it is no longer required for the purpose of its collection.

At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.

Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.

Who we share personal data with

Like many websites we use a number of third-party services for functionality such as payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.

PayPal

When a customer orders a product from our shop we utilise the third party payment processor PayPal who capture payment details and process payments on our behalf.

Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Facebook Messenger

Facebook messenger is available on our website. If you contact us by messenger your conversation will be recorded and archived on FaceBook’s servers, these archives may include any personal information that you may have disclosed during a conversation.

Privacy Policy: https://www.facebook.com/full_data_use_policy

Google Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.

This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:

  • Improving website usability
  • Tracking the success of marketing campaigns
  • Pattern analysis

You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout

To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

Marketing Emails

All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you opt in to receive these then you can opt out at any time in one of three ways:

  1. If you have received an email, click on the unsubscribe link located in the email footer.
  2. By contacting us

(I have left this in just in case we decide to do some email marketing.)

Disclosure of your personal information

We may disclose your personal information to third parties:

If Gun Hill Publishing or substantially all of its assets are acquired by a third party, in which case personal data held by it (Gun Hill Publishing) about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply, Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

External links

Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights under GDPR

Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25 th May 2018, for further information please see https://ico.org.uk

Right to Restrict Processing

You have the right to request the restriction of processing your personal data where there is no legitimate interest for us to do so:

  • Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
  • Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
  • When processing is unlawful and you oppose erasure and request restriction instead.
  • If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

You can exercise the right at any time by contacting us (contact details on our website under Ordering, Delivery & Our Guarantee).

Right of Access (Access to Information)

The GDPR Act gives you the right to access information held about you.

You can exercise this right by contacting us (contact details on our website under Ordering, Delivery & Our Guarantee).

We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days.

The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.

Right to Erasure (Also known as the right to be forgotten)

As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.

To make a right to erasure request please contact us (contact details on website under Ordering, Delivery & Our Guarantee).

Right to Rectification

The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.

Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To make a right to object request please contact us (contact details on website under Ordering, Delivery & Our Guarantee).

Changes to our privacy policy

We keep our privacy policy under regular review, you can always find the latest version at the URL below:

www.timestabletown.co.uk

Contacting us

Questions, comments and requests regarding this privacy policy are welcomed, you can contact us in the following ways:

  • Email us at sally@timestabletown.co.uk 
  • Call us on 01692 538800
  • Or write to us at: Times Table Town, Elm Tree Farm House, Skeyton Corner, Norwich, NR10 5AP

Contacting the regulator

While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case the regulator is the Information commissioner’s office (ICO).

You can contact them on 0303 123 113 or by visiting https://www.ico.org.uk/concerns

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